Frequently Asked Questions

Our Express Wash typically takes 20-30 minutes, while our Deluxe Wash takes 45-60 minutes. For a comprehensive Premium Detail, we recommend allowing 2-3 hours. These times can vary based on your vehicle's size and condition.

For Express and Deluxe Washes, appointments are not required, but recommended during peak hours. For Premium Detailing services, we strongly recommend booking in advance to ensure we can accommodate your vehicle and provide the attention to detail it deserves.

Yes, our washing techniques and products are safe for all vehicle types, including luxury cars, classic vehicles, and those with special paint finishes. We use pH-neutral products and microfiber materials that are gentle on surfaces while still providing effective cleaning.

Our Premium Detail service includes thorough exterior washing, clay bar treatment to remove contaminants, high-grade carnauba wax application, interior deep cleaning including carpet and upholstery shampooing, leather conditioning, dashboard and trim restoration, and tire/wheel detailing. We also clean all interior surfaces, vents, and crevices for a complete refresh.

For optimal maintenance, we recommend washing your vehicle every 1-2 weeks, especially if it's regularly exposed to harsh elements like sea air, industrial fallout, or tree sap. Full detailing is beneficial every 3-6 months to maintain your vehicle's appearance and protect its surfaces from environmental damage.

We can address minor surface scratches and swirl marks with our polishing techniques. For deeper scratches that have penetrated the clear coat or paint, we offer paint correction services that can significantly improve their appearance, though very deep scratches might require professional repainting, which we can advise you on.

Yes, all of our products are biodegradable and formulated to be environmentally responsible while still delivering professional results. We've invested in developing eco-friendly alternatives that are effective without harsh chemicals or pollutants that could harm waterways or ecosystems.

Our Crystal Coat Sealant typically provides 3-6 months of protection under normal conditions. The duration depends on factors like exposure to environmental elements, how often the vehicle is washed, and whether it's kept garaged. For optimal protection, we recommend reapplication twice a year.

Yes, we offer a retail line of the same professional-grade products we use in our services. These are available for purchase at our location or through our website. We also provide guidance on how to properly use these products for the best results at home.

We accept all major credit cards, debit cards, EFTPOS, and cash payments. For corporate clients, we can also arrange invoicing with approved credit terms. We also offer contactless payment options for your convenience.

Yes, we offer a Wash Club membership that provides discounted rates on our services. Members receive one free wash for every six paid washes and exclusive access to seasonal promotions. We also have corporate packages for businesses with multiple vehicles.

We understand that plans change, so we offer a flexible cancellation policy. We appreciate at least 24 hours notice for cancellations or rescheduling for standard services, and 48 hours for Premium Detail appointments. Late cancellations may incur a fee for premium services.